At OneillNearMe, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) as per the following guidelines:
1. **Eligibility for Returns**: You may return items within 30 days of receipt for a full refund or exchange, provided the items are unused, in their original packaging, and in resalable condition.
2. **Return Process**: To initiate a return, please email us at mtljrxhpel@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send back the item.
3. **Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). In such cases, we will cover the return shipping.
4. **Refunds**: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
5. **Exchanges**: If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
6. **Non-returnable Items**: Certain items are non-returnable, including personalized or custom-made products, and gift cards.
If you have any questions regarding our Returns Policy, please feel free to contact us at mtljrxhpel@gmail.com. Thank you for shopping at OneillNearMe!